Cancellation Policy

Cancellation requests must be sent in writing via email to provide One Time Life Travel with official confirmation.

• 150 – 120 days prior: 25% charged
• 120 – 90 days prior: 50% charged
• 90 – 60 days prior: 75% charged
• Less than 60 days: 100% charged
• No Show: Full amount charged

Note: Note: For any cancellation, a 6% bank transaction fee will be charged on the deposit paid.

Refunds

Refunds will be processed using the same payment method within 14 working days. No refunds for no-shows.

Accommodation

Prices are based on twin sharing. Single rooms available with supplementary rate. Hotels may be substituted with similar quality.

Responsibility & Liability

One Time Life Travel acts only as an agent. We assume no liability for injury, illness, damage, loss, accident, delay, or irregularity caused by:

• Weather, acts of God, force majeure
• Wars, riots, theft, breakdowns, quarantines
• Delays or cancellations by hotels, carriers, restaurants

Special Requests

Requests must be made at booking. We try to satisfy but cannot guarantee fulfillment. Bookings cannot be conditional on requests.

Children Policy

• Under 2 years: Free
• Under 6 years: 25% charged
• Under 12 years: 50% charged
• 12+ years: Full rate
• Under 6 years: Free
• Under 12 years: 50% charged
• 12+ years: Full rate

Tipping

Tipping is customary to express satisfaction. Entirely at your discretion.

Complaints & Dispute Resolution

Notify One Time Life Travel immediately for issues. If unresolved, contact Egyptian Travel Agent Association or Ministry of Tourism.

Acceptance of Agreement

Payment of deposit/final payment indicates acceptance of all terms and conditions.